Returns & Refunds
You can return items within 7 days of delivery.
Draft policy for review. Items marked [confirm] need your real details and this text should be checked by a legal professional before launch.
How to return an item
Return requests must be made within 7 days of the day your order is marked Delivered. Sign in, open the order and choose Return items. Pick the items and quantities and tell us the reason.
We review each request. If it's approved we'll show any instructions, such as where to send the item, on the order page.
Refunds
Approved returns are refunded to the original payment method. The refund covers the price paid for the returned items (after any coupon discount) plus the tax on them.
Original shipping charges are refunded only if the return is due to our error, such as a damaged or incorrect item.
Banks and card issuers usually take 5–7 business days to show a refund [confirm].
Cancelling an order
An order can be cancelled for a full refund until it ships. After it ships, please wait for delivery and use the return process.
Natural variation
Crystals and minerals are natural, so small variations in colour, shape and inclusions are expected and are not defects.
Questions? Contact us.