How can we help?

Standard Shipping takes 5–7 business days and Express Shipping takes 2–3 business days from the day your order is placed. You can see the estimated arrival window on your order page.

Not at the moment. We currently deliver to addresses in the United States (all 50 states and Washington, DC) only.

Sign in and open My Account → My Orders. Each order shows a progress tracker (Placed → Shipped → Delivered). Once your parcel ships, the carrier and tracking number appear on the order page with a link to the carrier's tracking site.

Yes, as long as it hasn't shipped. Open the order from My Account and choose Cancel order. You'll be refunded in full to your original payment method and the items go back into stock. Once an order has shipped it can't be cancelled, but you can return it after it arrives.

Many of our pieces are one-of-a-kind specimens, so we can't promise a restock. Save the item to your wishlist and check back, or contact us and we'll let you know if something similar is on its way.

You can request a return within 7 days of your order being delivered. Go to My Account → My Orders, open the order and choose Return items. Select what you'd like to return and why; we'll review it and let you know.

A refund covers the price you paid for the returned items (after any coupon discount) plus the sales tax on them. Original shipping charges aren't refunded unless the problem was our mistake, such as a damaged or incorrect item.

We send the refund to your original payment method as soon as your return is approved. Depending on your bank or card issuer it can take 5–7 business days to show on your statement.

We're sorry! Request a return from the order page within the return window and choose “Damaged or defective”. Add a short description in the details box, and contact us with photos if you can — we'll make it right.

Payments are processed securely by Razorpay. You can pay with major credit and debit cards and the other methods shown in the payment window. All prices are in US dollars (USD).

Yes. Your card details are entered in Razorpay's secure payment window and never touch our servers. We only receive confirmation that the payment succeeded.

Enter the code in the Coupon box on the checkout page and press Apply. The discount comes off your item subtotal before tax. Some coupons have a minimum order, an expiry date, or can be used only once per customer.

All products are priced and charged in USD. If your card is issued in another currency, your bank converts the amount and may add its own fee.

Yes. An account lets you check out, see all your orders and tracking in one place, save addresses, request returns and download invoices.

Contact us from the Help Centre contact form with the email on your account and we'll set a temporary password for you. You can then change it in My Account → Settings.

Open the order in My Account and choose Invoice. You can print it or save it as a PDF from your browser's print dialog.

Customers who have received a product can review it — it shows as a Verified purchase. Open the product page after your order is delivered and use the Review this product box. You can add up to 3 photos (JPG, PNG or WebP, up to 5 MB each), and edit or delete your review at any time.

Each crystal is a natural specimen, so colour, banding and inclusions vary from piece to piece. Photos are a guide; the weight and dimensions shown on the product page are approximate.

Keep crystals out of prolonged direct sunlight (amethyst and citrine can fade) and dust them with a soft dry cloth. Some stones — including selenite and several clusters — are damaged by water, so check before washing.